Frequently Asked Questions

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Below is a listing of our most frequently asked questions. Don't see your question? Contact Us!

• How do I know that the fabric color will match my existing decor? Are the screen displays accurate?

All of the pictures on our website are pictures of our actual products. All standard fabric print pictures are obtained directly from the manufacturer and are a true representation of the specific fabric. Because each computer screen may display colors/images differently, we always suggest to obtain a free fabric sample prior to purchasing if you are unsure of the color and/or material. Request a free fabric sample here: Fabric Sample Request

• I ordered one item as a sample and plan to order additional quantities in the future-is this ok?

Sample items are available for ordering, however please note that if you plan on ordering additional items in the future fabric texture and/or coloring may vary slightly as we cannot guarantee that all items will be from the same fabric bolt. Variance is slight/minimal, however it is important to understand that each order may not be identical unless ordered all at once.

• What size curtain panels to I need? How do I measure my windows?

Please see our Curtain Measuring Guide

• What is the difference between a serged edge and a standard edge?  
  

Our serged edge is a three thread overlock stitch that wraps the outside ends of the fabric to finish the edge. Our standard edge is a more traditional hem in which the fabric is folded and then sewn to create the finish. 

• Are there any sizing variations?

We do take extra care to ensure custom measurements are made to your requested size, however because our items are handmade (not mass produced), sizes/measurements may have a variance of +/- 1 inch. Again, we do our sizing as best as possible, but with the nature of handmade (not machine made), this minor variance is possible.  

• What kind of fabric are your linens made of?

The majority of our fabrics are made using 100% cotton-5oz-7oz cotton. This is a medium-heavy weight upholstery grade material. Specific fabric information can be found on the specific product detail page.

• Do your curtain panels include lining or can lining be added? How much sunlight do they block?

All of our panels are sold un-lined. All fabrics are a medium-heavy weight upholstery grade material, which is a thicker material. The curtains' weight doesn't completely block out all sunlight from entering, however does provide privacy from outside viewing and some sunlight blocking.

• What are the fabric care instructions?

100% Cotton-7oz Fabrics: Wash in cold water on gentle/delicate cycle using mild detergent-recommended Woolite. Drying is not at all recommended. Air dry only. Pressing allowable with a medium high heat setting.

100% Cotton-Light Weight Fabrics: Wash in cold water on gentle/delicate cycle using mild detergent-recommended Woolite. Drying is not at all recommended. Air dry only. Pressing allowable with a medium high heat setting.

• I have specific questions-is there a phone number I can call?

Because of the complexity and custom nature of our products, we only offer documented customer support via email. This allows us to have a reference document to review while working on your project. We do not have a customer service phone number, however are happy to answer any questions that you may have via email. Contact us!

• How long does it take to complete my order?

Because each item is custom made, please allow 1-7 business days for completion of your item. Orders are processed in the order they are received and may vary based on current production time. Whenever possible, we make all attempts to complete and ship your item before the estimated due date.  Large quantity/multiple item and custom orders-please allow up to 2 weeks for completion. For all time sensitive orders, we recommend to include your event date in the notes section when completing your order transaction.

• I need my item right away-can you expedite?
  

We do accept rush requests-please contact us prior to ordering to ensure that we are able to fulfill your request. Please note, rush requests may be subject to an additional processing fee and/or rush shipping charges. If you are unsure if your item would qualify as a "rush" order, please contact us prior to placing your order to ensure that we can complete in time.

• How long does shipping take?

All items are shipped via USPS ground advantage /priority mail. Fabric bolts are shipped via FedEx. Actual shipping time may vary by location, however generally take 2-5  business days. Please note, international shipping times will vary by location and will results in  additional shipping time.

• How will I know when my order has been shipped?

Once your order has been shipped, you will receive a shipping confirmation email including tracking/confirmation number, shipping method and ship date-allowing you to track the progress of your shipment. Tracking services are available through the individual shipping carrier websites-www.fedex.com or www.usps.com.

• Do you ship internationally?

Yes! We gladly accept international orders. Shipping calculations will be updated once your item has been added to cart and proceed to the checkout screen. Please note, you are responsible for all taxes/duty applied by your local area. Please contact your local postal service or government for pricing.

• Do you offer discounts for large orders?
  

Yes, we do offer bulk discounts for large orders. Contact us directly with your request and we can give you a specific pricing quote.

• I already placed my order and need to change size/color/item-can I change my order?

If you need to change your order, please contact us as soon as possible. Order edits received greater than 24 hours after order submission may not be honored.

• What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. Cancellation requests received greater than 24 hours after order submission may not be honored. Please note, cancellations/refunds are not available for custom orders.

• What is your refund/return policy?
  

Because our items are made to order we aren't able to accept returns or exchanges. By submitting payment, you are in agreement with our no returns/no refunds policy. This includes, but not limited to: incorrect size ordered, incorrect quantity ordered and fabric color, texture or weight unless grossly-misrepresented, damaged or incorrect item was sent. Because ordering sight un-seen can be challenging, we always recommend and suggest to request a free! fabric sample prior to ordering to ensure the fabric is exactly what you are looking for.

• Do you offer any additional custom linen items?
  

Sew Many Linens is happy to accept custom item requests. Contact us directly to discuss your ideas and for a specific pricing quote.

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